Shipping policy
Shipping Policy
At GROlife Australia, we aim to get your order to you as quickly and safely as possible. Please read the details below before placing your order.
Processing Time
Orders are typically processed and dispatched within 1–2 business days of purchase. You'll receive a confirmation email with tracking information once your order has shipped.
Delivery Areas & Timeframes
We currently ship across Australia via courier. Estimated delivery times vary based on your location:
- Metro areas: 3–6 business days
- Regional areas: 4–7 business days
- Remote areas: 4–9 business days
PO Boxes, Parcel Lockers & Locked Bags
Please note: we are unable to deliver to PO Boxes, parcel lockers, or locked bags. Our courier requires a physical street address to complete delivery. If a PO Box or similar address is provided at checkout, your order may be delayed while we contact you to arrange an alternative delivery address.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight/size.
Order Tracking
Once your order ships, you'll receive a tracking link via email so you can follow its progress.
Incorrect Address Details
Please double-check your shipping address at checkout. GROlife is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
Questions?
If you have any questions about your order or delivery, contact us at admin@grolife.com.au and we'll be happy to help.
